Frequently Asked Questions

DeluxMed accepts 10 confirmed insurance plans: Medicare, Medicaid (Maryland), BlueCross BlueShield (BCBS), Cigna, Aetna, Humana, UnitedHealthcare (UHC), Amerigroup Maryland, Kaiser Permanente, and Priority Partners Medicaid. Additional plans may be accepted — call 443-452-3692 to verify your specific plan. Full details at our Insurance Coverage page.

Yes. DeluxMed accepts three Maryland Medicaid plans: Medicaid Maryland (standard), Amerigroup Maryland, and Priority Partners Medicaid. Our clinical team is committed to ensuring integrated primary and behavioral healthcare is accessible to all Maryland residents regardless of income or employment status. Call 443-452-3692 to verify your specific Medicaid plan before scheduling.

DeluxMed offers transparent self-pay options for patients without insurance. Rates are discussed openly and transparently before your appointment is confirmed — no surprises. Every patient receives the same board-certified, integrated care regardless of payment method. Call 443-452-3692 to discuss your options. Full details at our Self-Pay Options page.

Call 443-452-3692 Monday through Saturday and have your insurance card ready. Provide your member ID and group number — our team confirms your coverage and answers questions about your plan, including telehealth coverage. Verification typically takes less than five minutes. See the full accepted plans list before you call.

Call 443-452-3692 to discuss your care needs. Rates are discussed openly and transparently before your appointment is confirmed — you know exactly what to expect before you commit. Payment is made at the time of service. No billing surprises. No hidden fees. Full information at our Self-Pay Options page.

Schedule online through our secure booking portal, or call 443-452-3692 Monday through Saturday. Telehealth appointments are available across Maryland and licensed states. In-person appointments are at our Baltimore clinic, 1503 E North Ave. Our clinical team will confirm your appointment and send pre-visit instructions, including your Tebra telehealth link if applicable.

No. All in-person visits are by scheduled appointment only. Walk-in visits are not available. For same-day health concerns, telehealth is available Monday through Saturday — call 443-452-3692 to schedule a same-day telehealth appointment. 24/7 Virtual Care is also available by calling 443-452-3692 at any time, any day including Sundays and public holidays.

Call 443-452-3692 Monday–Friday 9:00 AM–6:00 PM or Saturday 10:00 AM–5:00 PM. You may also manage appointments through the Tebra patient portal — the link is in your appointment confirmation email. Please provide as much notice as possible when cancelling or rescheduling so your slot can be offered to another patient who needs care.

Both formats provide the same integrated primary care and behavioral health from the same clinical team, in the same clinical record. Telehealth is conducted via secure video on any device across Maryland and licensed states. In-person visits at 1503 E North Ave, Baltimore allow for physical examination, which some clinical assessments require. Your clinical team will advise which format best fits your specific needs. Learn about our hybrid care model.

Please arrive 10 minutes before your scheduled appointment time at 1503 E North Ave, Baltimore MD 21213. First visits take 45–60 minutes. Follow-up visits take 20–30 minutes. Bring your photo ID, insurance card, completed intake forms, medication list, allergy list, and any relevant records. All visits are by appointment only — the clinic does not accept walk-in patients.

Call 443-452-3692 during clinic hours — Monday–Friday 9:00 AM–6:00 PM, Saturday 10:00 AM–5:00 PM. Refill requests are reviewed by your clinical team. Some medications require an up-to-date clinical visit before a refill can be authorised — particularly controlled substances and psychiatric medications. Please allow adequate processing time and do not wait until you have run out of medication before requesting a refill.

Call 443-452-3692 to initiate a records request, or fax a completed HIPAA authorisation form to 443-560-0380 — include your full name, date of birth, and the specific records or date range you need. A signed HIPAA authorisation form is required for records release. Download the form at the New Patient Portal. Requests are processed in compliance with HIPAA timelines.

Yes. DeluxMed issues electronic prescriptions (e-prescriptions) directly to your preferred pharmacy. Have your pharmacy name, address, and phone number ready when scheduling. E-prescriptions are transmitted securely and typically reach your pharmacy within minutes of your appointment. Most medications are available via e-prescription — your clinical team will advise on any exceptions.

The fax number for sending medical records to DeluxMed is 443-560-0380. Include the patient's full name and date of birth on all faxed documents. For urgent record transfers, call 443-452-3692 to notify the clinical team that a fax is incoming. All received records are reviewed by the team and added to the patient's clinical record.

Book online or call 443-452-3692. You will receive a Tebra appointment link by email — no app download required. At your appointment time, click the link on any device — phone, tablet, or computer. Your clinical team joins the private, encrypted video session. After your visit, you receive your care plan, prescriptions (where appropriate), and follow-up instructions securely. Full telehealth details.

Yes. All telehealth visits at DeluxMed are conducted through Tebra — a fully encrypted, HIPAA-compliant telehealth and scheduling platform. Your health information is protected under federal law at every step. Tebra uses end-to-end encryption for all video sessions. No session is recorded without your explicit consent. Your privacy is the same standard as an in-person clinical visit.

Any device with a camera, microphone, and internet connection — a smartphone, tablet, or computer all work. No app download required. You receive a Tebra link by email before your visit. Click it at your appointment time and your clinical team joins. A stable internet connection and a quiet, private space are recommended for the best experience.

Yes. Most plans accepted by DeluxMed cover telehealth visits. Medicare, Maryland Medicaid plans, BCBS, Cigna, Aetna, Humana, and UHC all include telehealth coverage for primary care and behavioral health. Coverage varies by plan and visit type. Call 443-452-3692 to confirm telehealth coverage under your specific plan. See all accepted plans.

DeluxMed's telehealth services are available to patients throughout Maryland and in licensed multi-state regions. Availability in specific states depends on provider licensure. Call 443-452-3692 to confirm telehealth availability in your state before scheduling. All Maryland patients can access telehealth for all primary care and behavioral health services.

24/7 Virtual Care is DeluxMed's around-the-clock clinical guidance line — available every day of the year, including Sundays and public holidays. Call 443-452-3692 at any time for clinical guidance from a healthcare professional. This service is for health concerns that need assessment outside clinic hours but do not require emergency care. It is not a substitute for emergency services — if you are experiencing a medical emergency, call 911. Full 24/7 Virtual Care details.

Call 443-452-3692 for non-emergency health concerns outside clinic hours — symptoms you are unsure about, medication questions, guidance on whether a condition needs urgent attention, or advice on managing symptoms at home.

Call 911 or go to the ER immediately for: chest pain, difficulty breathing, stroke symptoms (sudden numbness, confusion, vision changes), severe bleeding, loss of consciousness, or any life-threatening emergency. When in doubt, call 911.

Yes. The 24/7 Virtual Care line is available 24 hours a day, 7 days a week — including Saturdays, Sundays, and all public holidays. Call 443-452-3692 at any time. The clinic itself (for scheduled appointments) is open Monday–Friday 9:00 AM–6:00 PM and Saturday 10:00 AM–5:00 PM. 24/7 Virtual Care bridges the gap when the clinic is closed.

The 24/7 Virtual Care line (443-452-3692) is answered by trained clinical professionals. When you call, your concern is handled with the same professionalism and confidentiality as an in-clinic visit. The clinician will listen to your concern, ask relevant questions, and help you understand your options — whether that means managing at home, scheduling a follow-up, or going to the emergency room.