Our Accessibility Commitment
DeluxMed Primary & Behavioral Health Services is committed to ensuring that our website at www.deluxmedhealthgroup.com is accessible to all patients, visitors, and members of the public — including those with disabilities. We believe that digital access to healthcare information is a matter of equity, inclusion, and patient rights. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across all pages of our website.
1 Scope of This Statement
This Accessibility Statement applies to the website located at www.deluxmedhealthgroup.com and all pages hosted on that domain, operated by DeluxMed Health Group LLC DBA DeluxMed Primary & Behavioral Health Services.
This statement does not apply to:
- Third-party websites linked from our site, including the Tebra scheduling and telehealth platform, which maintains its own accessibility standards
- Third-party content embedded on our site (including YouTube videos) which is subject to the accessibility standards of those platforms
- Downloaded PDF documents, where noted — see Section 5 for PDF-specific commitments
We review and update this statement annually, or whenever material changes are made to the website. This statement was last reviewed on April 12, 2026. The next scheduled review is April 12, 2027.
2 Legal Framework and Standards
2.1 Americans with Disabilities Act (ADA)
Title III of the Americans with Disabilities Act (ADA) requires that places of public accommodation provide equal access to individuals with disabilities. The U.S. Department of Justice has affirmed that websites of covered entities are subject to ADA requirements. DeluxMed Primary & Behavioral Health Services is committed to providing accessible digital experiences consistent with ADA obligations.
2.2 Section 504 of the Rehabilitation Act of 1973
Section 504 prohibits discrimination against individuals with disabilities in programs or activities receiving federal financial assistance. As a healthcare provider that participates in federally funded programs including Medicare and Medicaid, DeluxMed Primary & Behavioral Health Services is subject to Section 504 requirements, which extend to our digital communications and website.
Patients who believe they have been discriminated against on the basis of disability in connection with our programs or activities may file a complaint with:
HHS Office for Civil Rights
U.S. Department of Health and Human ServicesOffice for Civil Rights (OCR)
200 Independence Avenue, S.W., Washington, D.C. 20201
Toll-Free: 1-800-368-1019
TDD: 1-800-537-7697
www.hhs.gov/civil-rights/filing-a-complaint
U.S. Department of Justice
Civil Rights Division, Disability Rights Section950 Pennsylvania Avenue, N.W., Washington, D.C. 20530
ADA Information Line: 1-800-514-0301
TTY: 1-800-514-0383
2.3 Web Content Accessibility Guidelines (WCAG) 2.1
We target compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the internationally recognised standard for web accessibility and the standard referenced by the U.S. Department of Justice in its digital accessibility guidance.
WCAG 2.1 is organised around four core principles. An accessible website must be:
Perceivable
Information and interface components must be presentable in ways users can perceive — including text alternatives for images, captions for video, and sufficient colour contrast.
Operable
Interface components and navigation must be operable — all functionality must be accessible via keyboard, and users must have enough time to read and use content.
Understandable
Information and interface operation must be understandable — text must be readable, pages must operate predictably, and users must be helped to avoid mistakes.
Robust
Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies such as screen readers.
3 Accessibility Measures Implemented
The following accessibility measures are implemented across all 45 pages of the DeluxMed website:
3.1 Perceivable
All non-decorative images include descriptive alt text. Decorative images use empty alt="" attributes so screen readers skip them correctly.
Body text achieves a minimum 4.5:1 contrast ratio. Large text achieves a minimum 3:1 ratio. Our Deep Forest Green #1B4332 on white substantially exceeds both thresholds.
Information is never conveyed by colour alone. Icons, labels, and text accompany all colour-coded elements.
Fully responsive and usable at 320px minimum viewport width without horizontal scrolling, supporting users who zoom to 400%.
3.2 Operable
All interactive elements — navigation menus, buttons, links, accordions, and form controls — are reachable via keyboard (Tab, Enter, Space, arrow keys) without requiring a mouse.
A visible 2px solid gold (#B8860B) focus outline is displayed on all keyboard-focusable elements when focused. Focus indicators are never suppressed.
A "Skip to main content" link is the first focusable element on every page, allowing keyboard and screen reader users to bypass the navigation menu.
Focus is never trapped in any component. Modal dialogs are focus-trapped while open with a clearly labelled close mechanism that returns focus to the triggering element.
No page content has time limits that would disadvantage users who need more time to read or interact.
The website contains no content that flashes more than three times per second, which could trigger photosensitive seizures.
All interactive elements meet a minimum 44px × 44px touch target size per WCAG 2.5.5, supporting users with motor disabilities on touch devices.
3.3 Understandable
The page language is declared as English (lang="en") in the HTML element of every page, enabling screen readers to use correct pronunciation rules.
Navigation components appear in the same location and order on every page. The active page is indicated with aria-current="page".
Each page has exactly one H1 heading. Headings follow a strict H1 → H2 → H3 hierarchy with no levels skipped, enabling screen reader users to navigate by heading structure.
All links use descriptive text that makes sense out of context. Links never read "click here" or "read more" without additional context.
Healthcare information is written in plain language at an accessible reading level. Medical terminology is explained where used.
3.4 Robust
Pages use valid, well-formed HTML5 with correct semantic elements (header, nav, main, footer, section, article, aside) as ARIA landmarks.
ARIA roles, properties, and states are used where native HTML semantics are insufficient. ARIA labels are provided for all interactive components that do not have visible text labels.
Designed and tested with NVDA + Chrome, JAWS + Edge, and VoiceOver + Safari to verify compatibility with common screen reader and browser combinations.
All icons use the Lucide Icons library with consistent stroke weights. Decorative icons include aria-hidden="true". Informative icons include appropriate aria-label attributes.
4 WCAG 2.1 AA Conformance Summary
The following table summarises our conformance status with 28 key WCAG 2.1 success criteria. A full WAVE accessibility audit (wave.webaim.org) is conducted before launch and after material website changes, with a target of zero critical errors.
| WCAG 2.1 Criterion | Level | Status | Implementation Notes |
|---|---|---|---|
| 1.1.1 Non-text Content | A | Compliant | All images have descriptive alt text or empty alt="" for decorative images |
| 1.3.1 Info and Relationships | A | Compliant | Semantic HTML5 elements used throughout; proper heading hierarchy H1→H2→H3 |
| 1.3.2 Meaningful Sequence | A | Compliant | Reading order in source code matches visual presentation |
| 1.3.3 Sensory Characteristics | A | Compliant | Instructions do not rely on colour or shape alone |
| 1.4.1 Use of Colour | A | Compliant | Colour is not the sole means of conveying information |
| 1.4.3 Contrast (Minimum) | AA | Compliant | Body text 4.5:1 minimum; large text 3:1 minimum — both exceeded |
| 1.4.4 Resize Text | AA | Compliant | Text resizable to 200% without loss of content or functionality |
| 1.4.10 Reflow | AA | Compliant | Content reflows at 320px width without horizontal scroll |
| 1.4.11 Non-text Contrast | AA | Compliant | UI components and focus indicators meet 3:1 contrast ratio |
| 1.4.12 Text Spacing | AA | Compliant | No loss of content when text spacing is adjusted per WCAG parameters |
| 2.1.1 Keyboard | A | Compliant | All functionality accessible by keyboard without requiring mouse |
| 2.1.2 No Keyboard Trap | A | Compliant | Focus never trapped; modal dialogs include accessible close mechanism |
| 2.4.1 Bypass Blocks | A | Compliant | Skip to main content link provided as first focusable element on all pages |
| 2.4.2 Page Titled | A | Compliant | All 45 pages have unique, descriptive title elements |
| 2.4.3 Focus Order | A | Compliant | Focus order follows logical reading sequence |
| 2.4.4 Link Purpose | A | Compliant | All link text is descriptive in context; no "click here" links |
| 2.4.6 Headings and Labels | AA | Compliant | Headings and labels describe topic or purpose |
| 2.4.7 Focus Visible | AA | Compliant | 2px solid gold (#B8860B) focus outline on all keyboard-focusable elements |
| 2.5.3 Label in Name | A | Compliant | Visible labels included in accessible name of interactive elements |
| 2.5.5 Target Size | AA | Compliant | All interactive elements minimum 44×44px touch target |
| 3.1.1 Language of Page | A | Compliant | lang="en" declared on every page |
| 3.2.1 On Focus | A | Compliant | No context change occurs when a component receives focus |
| 3.2.2 On Input | A | Compliant | No automatic context change on input without prior notification |
| 3.2.3 Consistent Navigation | AA | Compliant | Navigation appears in same location and order on all pages |
| 3.2.4 Consistent Identification | AA | Compliant | Components with same function identified consistently across pages |
| 4.1.1 Parsing | A | Compliant | Valid HTML5 markup; no duplicate IDs; elements properly nested |
| 4.1.2 Name, Role, Value | A | Compliant | ARIA roles, states, and properties used correctly throughout |
| 4.1.3 Status Messages | AA | Compliant | Status messages communicated via ARIA live regions without receiving focus |
5 Known Limitations and Ongoing Work
While we strive for full WCAG 2.1 AA compliance, we acknowledge the following known limitations and areas of ongoing improvement:
5.1 YouTube Video Embed
The homepage includes an embedded YouTube video. YouTube's own accessibility controls apply to this embed. We are committed to ensuring any videos we publish on the DeluxMed YouTube channel include accurate closed captions and video descriptions. Until the video is published, a branded placeholder is displayed.
5.2 Tebra Booking Platform
Our appointment scheduling and telehealth platform (Tebra) is a third-party service with its own accessibility features. Patients who encounter accessibility barriers within the Tebra booking flow may contact us directly by phone at 443-452-3692 to schedule their appointment with staff assistance.
5.3 PDF Documents
Patient intake forms and consent documents available through the New Patient Portal are provided as PDF files. We are committed to ensuring all PDF documents are tagged and accessible (not scanned image PDFs) in compliance with WCAG 1.3.1 and PDF/UA standards. If you require an accessible version of any document, contact us at or call 443-452-3692 and we will provide the document in your preferred accessible format.
6 Accessibility Testing and Validation
The following testing processes are conducted to maintain accessibility compliance. Testing is conducted by the web development team (Roba Media) before launch and during ongoing maintenance.
WAVE Web Accessibility Evaluation Tool (wave.webaim.org) run on all 45 pages before launch, targeting zero critical errors. Repeated after material website changes.
All interactive components manually tested for keyboard operability, focus management, and logical tab order before launch.
All text and UI component contrast ratios verified using the WebAIM Contrast Checker against WCAG AA thresholds.
Representative pages tested with NVDA + Chrome and VoiceOver + Safari to verify screen reader compatibility of key interactive elements.
Pages tested at 320px minimum width and at 400% browser zoom to verify reflow and usability on all screen sizes and zoom levels.
7 Feedback, Requests, and Complaints
We actively welcome feedback on the accessibility of the DeluxMed Primary & Behavioral Health Services website. If you encounter an accessibility barrier, require content in an alternative format, or wish to report an issue, please contact us:
Accessibility Contact — DeluxMed
What to include in your feedback
- The URL of the specific page or content where you encountered the barrier
- A description of the accessibility issue and what you were trying to do
- The assistive technology and browser you were using (if applicable)
- Your preferred format for receiving a response or the content you need
Where we are unable to immediately resolve the issue, we will provide a timeline for remediation and offer an alternative means of accessing the content or service in the interim.
8 Alternative Access to Information and Services
We are committed to ensuring that no patient or visitor is denied access to our services due to an accessibility barrier on our website. The following alternatives are available:
Phone Assistance
Call 443-452-3692 during office hours. A staff member will assist you with any process available on the website, including scheduling appointments and completing intake forms.
24/7 After-Hours Guidance
The 24/7 Virtual Care line (443-452-3692) is available around the clock for non-emergency clinical guidance.
Accessible Document Formats
Any document on the website can be provided in an alternative format upon request — large print, plain text, or screen-reader-compatible PDF. Contact us at or 443-452-3692.
In-Person Assistance
Visit our Baltimore clinic at 1503 E North Ave, Baltimore, MD 21213 (by appointment) for in-person assistance. Please call 443-452-3692 to schedule.
Language Access
The website includes Google Translate supporting over 100 languages. For interpreter services during clinical appointments, please notify our team when scheduling.
9 Accessibility and Health Equity
DeluxMed Primary & Behavioral Health Services serves a diverse patient community in Baltimore, Maryland — a city with significant health disparities across racial, economic, and disability lines. We believe that digital accessibility is inseparable from health equity. When a patient cannot access health information or schedule care because of a website barrier, that is a healthcare access failure, not merely a technical inconvenience.
Our accessibility commitments extend beyond legal compliance. They reflect our clinical team's values:
If you have a suggestion for how we can improve the accessibility of our website, services, or communications, we want to hear it. Contact us at or 443-452-3692.
10 Review and Update Schedule
| Review Item | Schedule |
|---|---|
| Full WAVE audit of all pages | Before launch; after every material website update |
| Accessibility Statement review | Annually — next review due April 12, 2027 |
| Known limitations remediation | Ongoing; critical issues addressed within 30 days of identification |
| New content accessibility review | Before each new page or article is published |
| Third-party platform review | Annually — Tebra, YouTube, and other embedded platforms |
| Alternative format document review | When documents are updated or upon patient request |
| Staff accessibility awareness | Covered in onboarding and periodic training updates |
11 Contact Information
For all accessibility-related enquiries, feedback, complaints, or requests for alternative formats: