Terms of Service

1.1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and DeluxMed Health Group LLC DBA DeluxMed Primary & Behavioral Health Services ("DeluxMed," "we," "our," or "us") governing your access to and use of our website at www.deluxmedhealthgroup.com (the "Website"). By accessing or using the Website, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them.

1.2 Website Purpose — Informational Only

The DeluxMed Website is provided for general informational purposes only. The content on this Website, including articles, blog posts, service descriptions, and other materials, is intended to provide information about our practice and health education topics.

1.3 No Provider-Patient Relationship

Your use of this Website does not create a provider-patient relationship between you and DeluxMed or any of its clinical staff. A provider-patient relationship is only established when all three of the following conditions are met:

Communications through the Website, including form submissions, emails, or any other digital means, do not establish a provider-patient relationship.

1.4 Intellectual Property

All content on the DeluxMed Website — including text, graphics, logos, images, audio clips, digital downloads, and software — is the property of DeluxMed Health Group LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and view Website content for your personal, non-commercial use only. You may not:

• Reproduce, distribute, or publicly display any Website content without our prior written permission
• Modify or create derivative works from Website content
• Use Website content for any commercial purpose
• Remove or alter any copyright, trademark, or other proprietary notices
• Use automated scraping tools or bots to collect Website data

1.5 User Conduct

By using the Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Submit false, misleading, or fraudulent information through any Website form
• Attempt to gain unauthorized access to any portion of the Website or its related systems
• Transmit any harmful, disruptive, or malicious code through the Website
• Interfere with the proper functioning of the Website or its servers
• Impersonate any person or entity, including DeluxMed staff

1.6 Third-Party Links

The Website may contain links to third-party websites, including our scheduling platform (Tebra) and partner resources. These links are provided for your convenience only. DeluxMed has no control over the content of those websites and is not responsible for their content, privacy practices, or accuracy. Inclusion of any link does not imply our endorsement of the linked website. We encourage you to review the privacy policies and terms of service of any third-party websites you visit.

1.7 Website Availability and Modifications

We reserve the right to modify, suspend, or discontinue the Website (or any part thereof) at any time without notice. We may also modify these Terms at any time. Continued use of the Website following any changes constitutes your acceptance of the modified Terms. We will update the effective date at the top of this document when material changes are made.

1.8 Disclaimer of Warranties

1.9 Limitation of Liability

This limitation of liability does not apply to claims arising from the provision of healthcare services under a formal provider-patient relationship, which are governed by separate clinical agreements and applicable professional liability standards.

1.10 Indemnification

You agree to indemnify, defend, and hold harmless DeluxMed Health Group LLC, its officers, directors, employees, clinical staff, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Website; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any content you submit through the Website.

1.11 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Baltimore City, Maryland. You consent to personal jurisdiction in such courts and waive any objection to the laying of venue in such courts.

1.12 HIPAA Alignment Statement

1.13 Emergency Disclaimer

For non-emergency after-hours clinical guidance, the DeluxMed 24/7 Virtual Care line is available by calling 443-452-3692 at any time.

1.14 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the remaining provisions.

1.15 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and DeluxMed regarding your use of the Website and supersede all prior or contemporaneous communications and proposals — whether electronic, oral, or written — between you and DeluxMed with respect to the Website.

2.1 Program Description

DeluxMed Primary & Behavioral Health Services may send text messages to patients and prospective patients who have provided their mobile phone number and consented to receive SMS communications. Text messages may include:

• Appointment reminders and scheduling confirmations
• Patient care updates and follow-up notifications
• Billing inquiries and payment-related notifications
• Health-related informational messages relevant to your care
• Responses to text messages you initiate

2.2 Consent to Receive Text Messages

You consent to receive text messages from DeluxMed at the mobile phone number you provided when you:

• Check an opt-in checkbox on our website or intake forms indicating consent to receive text messages
• Provide your phone number and agree to SMS communications during the appointment scheduling process
• Text a keyword to 443-452-3692 to initiate a text message program

2.3 Message Frequency

Message frequency varies based on your care needs and appointment schedule. The number of messages you receive will depend on factors including appointment frequency, care plan requirements, and messages you initiate. You may receive up to 20 SMS messages per week related to your appointments, care updates, billing, and other programme communications.

2.4 How to Opt Out

You can cancel the SMS service at any time using any of the following methods:

You may also opt out by calling our office at 443-452-3692 or by emailing us to request removal from our text messaging program.

2.5 Help

If you are experiencing issues with our messaging program or have questions about it, reply HELP to 443-452-3692 for assistance information, or contact us directly:

• Phone: 443-452-3692 — Monday–Friday 9:00 AM–6:00 PM, Saturday 10:00 AM–5:00 PM
• Email:

2.6 Message and Data Rates

Message and data rates may apply to all messages sent to you from us and to us from you, depending on your mobile carrier plan. Contact your wireless carrier for information about applicable rates. DeluxMed is not responsible for any charges imposed by your mobile carrier for SMS messages.

2.7 Carrier Liability

2.8 Supported Carriers

Our SMS program is available through all major U.S. mobile carriers. Carrier participation may vary. If you experience persistent issues receiving messages, contact your mobile carrier or contact us directly at 443-452-3692.

2.9 Privacy of Text Message Data

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Information collected through our SMS programme — including your mobile phone number and opt-in consent records — is governed by our Privacy Policy, including the SMS Zero-Sharing Statement in Part III of that Policy. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records will not be shared with any third parties.

2.10 SMS Communications and HIPAA

When text messages relate to your healthcare — such as appointment reminders — they may involve Protected Health Information (PHI) subject to HIPAA protections. We implement appropriate safeguards for healthcare-related text messages. If you have concerns about privacy in text message communications, you may request alternative communication methods by contacting our office at 443-452-3692.

2.11 Standard Messaging Disclosures

3.1 Contact Information

For questions about these Terms of Service, our SMS program, or to exercise any rights described in these Terms: